Asset Process Manager (5442)

Portland Metro Area, OR | Consulting

Post Date: 11/03/2017 Job ID: JN -112017-5442
Evo is seeking an Asset Process Manager for our Beaverton Client. As the Asset Process Manager, you will be responsible for the overall health of the process, maintaining and advancing the process and ensuring that the tools support and enhance the process. The Asset Process Manager is responsible for the IT asset management (ITAM) function, providing governance of IT and technology assets (Hardware and Software). ITAM provides an accurate account of technology asset life cycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions. The role includes providing global support to various business and IT stakeholders in areas of asset information and technology inventory control. The Asset Process Manager must be customer focused and collaborative, partnering well with other teams and making all voices feel heard and valued. You will work closely with Asset practitioners throughout the organization to ensure that the process enables practical execution of the day-to-day operational activities while also meeting all requirements for compliance and best practices. This contract opportunity is scheduled through 5/31/18, with an extension based on fit, need and budget.

DUTIES:
  • ENGAGEMENT
    • Provide consultation on the process and its application
    • Be the primary point of contact for Process Leads throughout the Technology organization
    • Assist and guide Process Leads on the operationalization of the process
    • Foster a collaborative engagement with all customer groups, making sure that their feedback is welcome and acted upon
    • Establish and maintain two-way communication with the stakeholder community through monthly process forums, office hours, collaboration tools and direct contacts
    • Notify the stakeholder community of all relevant process updates and impacts
    • Work with users on the resolutions of incidents and fulfillment of requests
    • Work with users on general process and operational questions
  • PROCESS
    • Manage and implement the process strategy, roadmap and design
    • Monitor and manage the health of the process; ensure that the process achieves its objectives, adheres to best practices and meets compliance requirements
    • Establish a process that enables practical execution of the operational, day-to-day process activities; ensure users have access to the right information at the right time
    • Maintain and mature the process; implement continuous process improvements
    • Support and advance process adoptions throughout the Technology organization
    • Coordinate integration between Service Management processes to ensure the smooth end-to-end operations
    • Align with other processes and initiatives throughout the SMO and Tech
  • TOOL
    • Ensure that the tool supports and enhances the process
    • Gather user requirements; manage and prioritize the backlog
    • Identify new tool functionality that may enhance the process
    • Create an overall test plan and execute functional, end-to-end, integration and regression testing
    • Participate in the maintenance release process
    • Provide process-specific input to Release Notes
  • GOVERNANCE, DOCUMENTATION & TRAINING
    • Manage the queue of process incidents and requests; ensure appropriate actions are taken and monitor ticket aging
    • Perform root cause analysis of issues
    • Establish and report monthly metrics to audit the health of the process throughout Tech as well as the health of SMO process team operations
    • Analyze process metrics and take appropriate action
    • Provide standard operational reports, dashboards and ServiceNow home pages
    • Provide up-to-date process documentation (KBAs) that covers the process, policies, standards, guidelines, references and tool
    • Collaborate with the training resources on training opportunities, needs, materials and delivery
SKILLS and REQUIREMENTS:
  • Bachelor's Degree in Business Administration, Finance, Accounting, or related field. Equivalent work experience can be substituted for degree requirements.
  • ITIL Intermediate Certification and/or experience working with ITIL-based processes
  • 2-3 years of business experience in asset management
  • Additional experience in procurement, finance or related experience would be useful
  • Experience of the end to end IT asset management process from Plan to Dispose is required
  • Working knowledge of IT asset technology ecosystem
  • IAITAM Certified IT Asset Manager (CITAM/CHAMP/CSAM) preferred
  • Experience in an Agile environment
  • Exceptional written, verbal, and interpersonal communication of complex topics to a diverse audience such as management, technical peers, and business stakeholders
  • Proven track record of success in fast-moving organizations with complex technology applications
  • Must be able to operate in a transforming, fast-paced, complex, high visibility environment with multiple competing priorities
  • Strong skills in building positive customer relationships
  • Strong commitment to customer service and teamwork
  • Demonstrated ability to influence and drive to results
  • Strong information seeking skills and drive to make things happen
  • Ability to work independently and cooperatively in a diverse group
  • Demonstrated skills in problem solving, conflict management, and dealing with ambiguity
  • Ability to think strategically while still being detail-oriented
  • A high level of professionalism and confidentiality
  • Experience with Lean principles and methods
  • Familiarity with business process improvement
Not a fit for you, but know someone that might be? Refer them! We have a great referral program where you can earn up to $375 per referral. Find out more at www.evosolutions.com/refer.

Applicants must be fully authorized to work in the U.S. and physically be in the U.S.

CORP-to-CORP requests will NOT be entertained.
Relocation assistance will not be available for this position.

Evo is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor.

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